Refund Policy – Tenmokus Factory

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Refund Policy


Tenmokus Return Policy

Please note, order cancellations must be requested within 24 hours of the order being placed. please email

Returnable Merchandise
  • Items are eligible for a refund within 10 days of package delivery. 
  • All items are inspected upon arrival. Items must be sent back unused and in the original packaging in order to obtain a full refund.
  • The customer(s) is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customers liking, didn’t fit a specific need, etc.
  • If the items arrive in damaged or defective conditions, IMHD will cover the cost of replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. 

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. Tenmokus Factory reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer! Tenmokus Factory also reserves the right to decline returns or exchanges not made within the 10-day period.

For further information on our return policy, please contact Customer service at to speak to one of our Team Members during business hours. Our business hours are Monday through Friday 9:30AM-4:30PM EST.


We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final on Imperfect Sales or Clearance Merchandise.

Custom Orders

Custom Orders are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, we have only provided you with an estimated ship time.


In the unlikely event your item arrives either damaged or defective, please contact customer service immediately at To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted.


Important Disclaimers


Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.

If your package shows delivered, but you have not received it please reach out to FedEx Customer Service at 1 (800) 463-3339.  Due to privacy concerns,  Tenmokus Factory ! Tenmokus Factory cannot reach out to FedEx on behalf of the customer. Fedex will allow you to file a claim.

If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.


International orders are not refundable and customers are responsible for paying any customs duties and taxes.


Tenmokus Factory does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.


Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

How to Make a Return

  1. If you would like to make a return, please reach out to Tenmokus Factory Customer Service at to verify return eligibility before sending pieces back.
  2. If you wish to make a return, please indicate the following: reason for return, order number, and product description.
  3. Please note that a restocking fee of 15% of the order total will be applied on all returns
  4. Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
  5. Eligible returns will receive a refund. 


 413 Avonlea Court, Gibsonia, PA 15044, US

 Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected.If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.


  • Imperfect Items
  • Clearance Items
  • Custom Orders
  • International Orders

Credits to your Charge Card

Credit Card and PayPal refunds will only be credited to the credit card or account used on the original purchase.It will take up to 14 days from the date Tenmokus Factory!We has received your return for your account to be credited.


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