Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer Domestic and International Shipping with tracking.
For Non-US Customers: Please note that customs policies and import duties vary widely for international orders outside of the United States . Your local customs office can assist with any customs duties outside of our control.
What are your shipping and processing times?
Standard Shipping Times
United States: 5 - 20 days
United Kingdom: 5 - 15 days
Canada: 16 - 30 days
Australia: 6 - 15 days
Europe: 5 - 20 days
Latin America: 15 - 30 days
Other Countries: 15 - 30 days
Orders take 3-5 days to process after placing the order before shipping out.
For US Customers:
The delays and backlogs from last year due to the COVID-19 pandemic are still continuing. The holiday season increased the backlogs due to high volume of sales everywhere. Please track your parcels through the tracking link sent to you. If you have not received your parcel after allowing a few additional days due to the USPS situation, please let us know and we will assist you.
Please see the article from NPR should you want to know more about the current situation with USPS.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.
If you have trouble finding your tracking information, please contact email@example.com for assistance.
To track your package:
Please visit our tracking tab located at the top of our website.
Enter in your tracking code given in the confirmation email.
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
If you have any other questions, feel free to contact us at Support@tenmokusfactory.com. Our support is available on business days from Mondays to Fridays at 9 am - 5 pm PST. Thank you for your patience.